FAQ – Vacay Swimwear
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FAQ

HOW CAN I CONTACT YOU?

Email customers@vacayswimwear.com.au, or message us on Facebook!

WHAT SIZE SHOULD I ORDER?

Email customers@vacayswimwear.com.au so we can help you personally find your best fit! We have also created a sizing guide, which can be seen here.

WHAT PAYMENT METHODS DOES VACAY ACCEPT?

Currently we accept Credit Card Payments, PayPal, Afterpay, Sezzle, Klarna. If you would like to arrange payment via another method, we are happy to try and assist your request!

Please contact us directly at customers@vacayswimwear.com.au to arrange this.

HOW CAN I CHANGE OR CANCEL MY ORDER?

If you need to make any changes to your order, please contact us at customers@vacayswimwear.com.au within 4 hours of placing your order. We will not be able to make any changes beyond that period. 

WHEN WILL MY ORDER ARRIVE?

Our Standard Shipping option has an estimated delivery of 5-7 business days. 

Our Express Shipping option has an estimated delivery of 1-2 business days.

Please note there may be some extra delays into your country depending on their customs regulations during COVID-19.

Vacay Swimwear uses DHL Express, DHL Ecommerce and Australia Post for all orders.

HOW CAN I TRACK MY ORDER?

When your order is shipped, we send you an email containing a tracking number. If you did not receive this email, please email customers@vacayswimwear.com.au 

WHAT IS A PRE-ORDER ITEM? CAN I CANCEL MY PRE-ORDER?

A Pre-order item is one that you order before we have it in our inventory.  You may cancel up until the time your order has been processed.  To cancel, you may email us at customers@vacayswimwear.com.au 

I ORDERED AN AVAILABLE ITEM WITH A PRE-ORDER, WILL THEY SHIP SEPARATELY?

We will ship your full order in one delivery once all items are available. If you wish to receive your available item before the pre-ordered one, please email us at customers@vacayswimwear.com.au 

WILL I HAVE TO PAY ANY DUTIES AND TAXES ON TOP OF MY ORDER?

You may be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Please be aware that Vacay Swimwear does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.  

Since these fees are not computed nor applied to orders by Vacay Swimwear, please contact your local customs office to find out more information if you are unsure of the charges.

WHAT IS YOUR RETURN POLICY?
  1. Orders must be returned to us within 14 days from date of delivery (as indicated on your tracking page). Returns outside this period will not be accepted.
  2. Items must be returned in their original condition. This means the garments must – be unworn & unwashed, have all tags and hygiene labels attached and have no makeup, stains or strong odours.
  3. No refunds for items purchased using credit notes, gift cards, sale items and promo coupons.
  4. Exchanges and returns for orders can only be processed for orders made through our online store. Orders placed with one of our stockists must be returned via the stockist.
  5. Returns that do not include a return note with instructions, as well as a pre-paid parcel inside will be returned to sender.
  6. All postage and handling costs will be incurred by the customer, not Vacay Swimwear. It is recommended to use a shipping service with tracking as Vacay Swimwear is not liable for any packages lost in transit. All items are inspected by our staff upon arrival.
  7. Although we try our absolute best to process these exchanges as soon as possible, this can take up to 7 business days.
WHAT IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?

We work hard to ensure all items sold are of the highest quality. However if you have a concern with a faulty or damaged item, please email us at customers@vacayswimwear.com.au so we can urgently review the matter for you. Please include photo evidence of the issue so we can further assist.