FAQ
HOW CAN I CONTACT YOU?
Emailcustomers@vacayswimwear.com.au, or message us on Facebook!
WHAT SIZE SHOULD I ORDER?
Emailcustomers@vacayswimwear.com.auso we can help you personally find your best fit! We have also created a sizing guide, which can be seenhere.
WHAT PAYMENT METHODS DOES VACAY ACCEPT?
Currently we accept Credit Card Payments, PayPal, Afterpay, Sezzle, Klarna & Zip.
Shipping questions
HOW CAN I CHANGE OR CANCEL MY ORDER?
If you need to make any changes to your order, please contact us at customers@vacayswimwear.com.au within 4 hours of placing your order. We will not be able to make any changes beyond that period.
WHEN WILL MY ORDER ARRIVE?
Our Standard Shipping option has an estimated delivery of 5-7 business days.
Our Express Shipping option has an estimated delivery of 1-2 business days.
Please note there may be some extra delays into your country depending on their customs regulations during COVID-19.
Vacay Swimwear uses DHL Express, DHL Ecommerce and Australia Post for all orders.
HOW CAN I TRACK MY ORDER?
When your order is shipped, we send you an email containing a tracking number. If you did not receive this email, please email customers@vacayswimwear.com.au
Returns questions
WHAT IS A PRE-ORDER ITEM? CAN I CANCEL MY PRE-ORDER?
A Pre-order item is one that you order before we have it in our inventory. You may cancel up until the time your order has been processed. To cancel, you may email us at customers@vacayswimwear.com.au
I ORDERED AN AVAILABLE ITEM WITH A PRE-ORDER, WILL THEY SHIP SEPARATELY?
We will ship your full order in one delivery once all items are available. If you wish to receive your available item before the pre-ordered one, please email us at customers@vacayswimwear.com.au
WILL I HAVE TO PAY ANY DUTIES AND TAXES ON TOP OF MY ORDER?
You may be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.
Please be aware that Vacay Swimwear does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.
Since these fees are not computed nor applied to orders by Vacay Swimwear, please contact your local customs office to find out more information if you are unsure of the charges.
WHAT IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?
We work hard to ensure all items sold are of the highest quality. However if you have a concern with a faulty or damaged item, please email us at customers@vacayswimwear.com.au so we can urgently review the matter for you. Please include photo evidence of the issue so we can further assist.
